Privacy Policy

Privacy Policy

Introduction

Welcome to https://tesla-over-the-air-diagnostic-support.collision-talk.com (hereinafter referred to as “Tesla OTA Diagnostic Support,” “we,” or “our”). We are dedicated to protecting the privacy and data of our users. This comprehensive Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales and Service Act (UCPA)
  • Connecticut Total Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please be aware that this policy does not apply to third-party services, applications, or websites linked to ours but operated independently, each with its own privacy policies. We encourage you to review these policies to understand how your data is handled outside of our direct control.

Processing Activities

This Privacy Policy guides our practices when:

  1. You access and use our applications and services as an authorized user.
  2. You visit any of our websites linked to this policy.
  3. You engage with us through communications like newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect diverse categories of personal data to enhance your experience and provide our services effectively. This includes:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, email addresses, and profile pictures.
  2. Payment Information: Data associated with transactions, including payment method details, billing addresses, and transaction history.
  3. Financial Information: Financial records related to subscriptions, purchases, or investments, if applicable.
  4. Purchase Information: Details about products or services bought through our platform, including quantities, prices, and purchase dates.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and advertising IDs for analytics and personalization.
  6. Location Data: Your geographical location data collected when you use our location-based services or when we need to fulfill orders or provide relevant content.
  7. Feedback: Comments, reviews, ratings, and responses provided by you to improve our products and services.
  8. Social Media Information: Details from social media platforms (if linked) or publicly available information about users who interact with our social media accounts.
  9. Product Information: Data related to the products you view, search for, or purchase, including product preferences, browsing history, and customization choices.

We obtain this data through direct user input, automatic collection technologies like cookies, and third-party partners who provide us with aggregated or de-identified data.

Cookies

Cookies are small text files stored on your browser when you visit our websites. We use them to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: Essential for navigating our sites and ensuring basic functionalities, such as remembering login details.
  2. Preference Cookies: Allow us to remember your preferences and settings to personalize your experience.
  3. Analytics Cookies: Track site usage and gather data for performance measurement, including traffic sources, user behavior, and conversion rates.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires or upon request for deletion, we ensure secure erasure or anonymization of your data.

Security Measures

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption protocols for data at rest and in transit to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third parties who adhere to strict security standards to process data on our behalf.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally collect personal data from this demographic, and we encourage parents or legal guardians to supervise their child’s online activities.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure/Right to be Forgotten: The right to request deletion of your personal data in certain circumstances.
  • Restriction: The ability to limit the use or processing of your personal data.
  • Portability: The right to receive a copy of your personal data in a structured, commonly used format.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination based on refusal to provide personal data or exercising your rights.

To exercise these rights, please contact our Data Privacy Team at [email protected] or through postal mail to:

Tesla OTA Diagnostic Support
Privacy Policy Inquiries
[Address]

Changes to Policy

We may update this Privacy Policy from time to time, and any changes will be posted on our website with a revised effective date. We encourage you to review this page periodically for the latest information.

Contact Information

For any privacy-related inquiries, including unsubscribe requests, data access or correction requests, or general questions, please contact us:

Email: [email protected]

Postal Mail: Tesla OTA Diagnostic Support, Privacy Team, [Address]